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With a large percentage of the world’s population moving to urban areas, clean, affordable and timely supply of drinking and domestic water to its residents has become a priority. In most cities of the world, the primary responsibility of supplying drinking and domestic water lies with public utilities that often suffer from a series of ailments like poor cost recovery, poor and intermittent supply, and deficit budgets. In recent times significant efforts have been made to reform water utilities. This publication shares the reform process undertaken in Phnom Penh that has catapulted a war-torn dilapidated water utility into an efficient and profit making utility.

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